FAQ

For everything you need to know about shipping, duties, order status and complete bike assembly, check out our shipping policy.

All our bikes use:

Headset: Zero Stack 44/56 (Current Generation 5 Trunnion shock platform and hardtails)
Seatpost: 31.6 diameter
Bottom Bracket: BSA Threaded 68/73mm
Seat clamp diameter: 34.9/35mm

Please visit our online parts collection! If you can't find what you are looking for, please contact us and we'll help you out. Refer to the exploded diagram on our "find your frame part" page

Please visit our service page. If you can't find the information you're looking for, please contact us and we'll help you out.

Please visit the 'Complete Bike Assembly' section of our shipping policy. If you can't find the information you're looking for, please contact us and we'll help you out.

Please visit our service page. If you can't find the information you're looking for, please contact us and we'll help you out.

You can! Please check out this blog post where our team rider, Daniel Shaw, covers the pros and cons of mulleting your Knolly.

If you are looking for the Warden Mullet geometry chart, click here.

157Trail is our take on 157mm spaced hubs. You can read more here.

Please see our guide here (need link to 157-and-crank-setup)

200mm/203mm

Our warranty applies to the original owner of the bike with a proof of purchase. The warranty is NOT transferable. For more information check out the warranty page

The lower shock mount hole that is closest to the seat tube is the slack setting on all our bikes.

The decals we use are not the type that peel off. On our painted frames they are under the clear coat and on our raw frames they are applied with a process that makes them adhere to the alloy. Our raw frames are truly raw with no clear coat on the metal.

Yes. The raw frames we sell do not have any clear coat over the alloy and the decals are HRNT transfer decals applied directly to the frame. The beauty of the raw frames is that they will gain a patina over the years and this is part of owning a raw alloy frame. At the same time the surface can be "shined up" with mild abrasives (just avoid the decals).

Due to its short shelf life, we don't stock touch up paint. Please contact us and we'll provide you with the best pantone color match to source touch up paint online.

While we would love to meet you all, Knolly HQ is not open to the public during operating hours. Please email us to book an appointment so we can make time for you!