Knolly Community update - April 27

Posted by admin on

The past 12 months has been a whirlwind of changes and we wanted to reach out to our community with a few updates. First off, we hope that you are keeping safe and wanted to thank you for your support over the years. Our community is the foundation of Knolly Bikes and we value your loyalty. Knolly Founder and CEO, Noel Buckley, would like to address the rapidly changing COVID situation in BC:

"Throughout last year and especially during the past 4 months, our staff have been working incredibly hard to react aptly to not only rapidly changing industry lead times but also they have been performing under the current provincial health restrictions. This has been a monumental challenge and I am incredibly proud of our staff, especially those on the front lines who have physically been managing our operations and inventory. At the moment, our local health community is under tremendous strain with new COVID variants and multiple restrictions in place. My number one priority is to keep our staff safe, and as such I have made the decision to limit the number of staff at the office at any one time so that we can maintain the appropriate social distancing needed while also adhering to COVID safety measures. Thank you all for understanding.”
— Knolly Bikes CEO Noel Buckley

How does this decision affect our operations and you?

For anyone that is expecting a new bike or order, we ask that you be patient with us. We are receiving shipments weekly and all current orders are being filled in a priority sequence. We will do our very best to get your order out the door as fast as possible with our new staffing rules. We do not expect order fulfillment lead times to jump significantly, but we do want to make everyone aware that these changes will almost certainly reduce our operating efficiencies.

For anyone looking for a new ride this year:

We have worked hard to plan and secure consistent bike production throughout this year and into 2022. We understand that the bike industry has experienced unprecedented demand and we have been working with our factories and suppliers to ensure that we will have product to offer our customers. For more information about availability, please contact; we’re currently booking bikes now for Fall 2021 fulfillment.

Thank you for your attention,

The Knolly Bikes Crew

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