FAQs coming soon...
At Knolly, we know that people who own our products want to ride our products. That means on trails, recreational racing, urban assault, helidrops, BMX and bike parks, etc... We support those riders with solid products and support.
Knolly frames are covered by a two year manufacturers warranty against defects in materials and workmanship and a three year crash replacement policy to the original owner from the date of purchase. Frames purchased at premium pricing have a crash replacement warranty only. This includes all Endorphin frames and 2009 Delirium-T frames purchased after November 1st, 2010.
What the frame warranty covers:
What the frame warranty does not cover:
Your first step should be to contact any Knolly Bikes dealer (ideally the dealer where you purchased your frame, though any Knolly Bikes dealer is OK). The dealer will contact Knolly Bikes and arrange for an RMA number.
Knolly Bikes will not accept any shipments without an RMA number!
You will need your original sales receipt!
Your dealer will ship the frame to Knolly Bikes — the frame must be completely stripped of components (including headset and BB cups) and be clean. We will replace or repair the damaged components at our option and ship them back to your dealer. We will cover return ground shipping of parts to the dealer — rush shipping can be specified for a fee.
Our crash replacement policy is designed to support customers with frame failures that are not covered under our warranty program. This mainly includes failures that are not a result of defective materials or workmanship (i.e. crashing). It does not cover damage to frames due to use and/or installation of inappropriate components such as forks that exceed the maximum specified travel length for a give frame (see table below), seat post shims, 1.125“ head set reducers (for 1.5“ head tube frames), non-approved rear shocks, etc...
Please have your dealer contact Knolly Bikes when dealing with either a warranty or crash replacement issue.
At Knolly bikes we are continuously striving to improve our products. When designing a new revision of a product, we try our best to build in as much backwards compatibility as possible with previous frame versions; we also try to keep a decent inventory of older generation frame components in stock.
However, there are times when changes are simply required (i.e. a change in travel, shock length or leverage ratio for a model) or the industry as a whole changes (i.e. the switch from conventional ISCG chain guide mounting tabs to the ISCG05 chain guide mounting tabs) and we have to follow along. These changes may affect the compatibility of current and previous generation frames as well as any components that you've installed on your frame. We will do our best to inform you and your dealer of any incompatibility issues and of any possible additional costs ahead of time.